We are proud to accept any product in resalable condition (with any tags) for up to 30 days from the date of shipment - without any restocking fees. You may either receive store credit or a refund, less shipping. For your protection, undergarments, swim suits, mouth guards, protective cups, socks, compression shorts, training masks and supplements cannot be returned, even if they are new.
All returns must be issued an RMA (return merchandise authorization) number in advance. To obtain an RMA number, please contact our customer service department by emailing the support department through the contact us section of the web site. We will then respond to your email with return instructions, including an RMA number. As we do not process exchanges, please follow the normal returns process and simply place a new order for the desired product.
Unless specifically noted on the product page (such as "ships directly from manufacturer"), your order should be shipped within three business day (M-F) as long as it is received before 2:00 PM CST. If for any unforeseen reason an item becomes temporarily unavailable for immediate shipping, you will be notified via phone and/or e-mail. Also, due to the company's approval procedures, there could be a delay in shipping your order if we are unable to verify your billing and/or shipping information, or if your billing and shipping addresses are different.
All domestic delivery types should arrive before the end of the corresponding business day offered by the shipping method plus the 1-3 business days processing time. For example, a 2nd Day Air order placed on Monday before 2:00 PM CST will arrive between Wednesday and Friday. If ordered after 2:00 PM CST it will arrive on Thursday to Monday. Please note that we do not offer UPS Saturday delivery, therefore, if you order before 2:00PM CST on Friday with Next Day Air shipping, your order will arrive on Monday.
Orders outside of the United States can be shipped either USPS Priority Mail International or USPS Express Mail International. Estimated delivery time for Priority Mail International is 10-15 business days. Estimated delivery time for Express Mail International is 6-10 business days. Delivery time frame depends on customs processing. Customers are responsible for paying any customs fees and duties charged by their respective countries.
UPS Expedited to Canada (Alternative to USPS)
Orders to Canada can also be shipped door-to-door with tracking and pre-include discounted, pre-paid brokerage and GST chargesfor your convenience (except in YT & NT Provinces). This is through a special agreement we have with UPS and you will not have to pay any fees upon delivery as they are already pre-paid at checkout. Estimated delivery time is 2-5 business days. Delivery time frame depends on customs processing.
Military/Alaska/Hawaii/Puerto Rico/Guam/Virgin Islands
Orders to military addresses and AK, HI, PR, GU & VI are shipped via USPS Priority Mail. Estimated delivery time for AK, HI, PR, GU & VI is 3-5 business days. Please note that there is no estimated delivery time for military mail due to military mail procedures.
Billing Address and P.O. Boxes
If you are paying by credit card, your billing address must match your credit card billing address (i.e. the address your statements are sent to). Also, please note that UPS does not ship to P.O. Boxes.